Internet Abductions Of Olympic Proportions

By Ian Moyse, Workbooks.com, Eurocloud UK Board Member & Cloud Industry Forum Governance Board Member

Recent studies demonstrate that upwards of 25% of Internet bandwidth in an office are consumed by employees misusing the internet. According to Gartner, the average growth of business email volume is 30% annually, with the average size of the email content growing in parallel. Add to this the growth of Web misuse from streaming media, downloads, file sharing, social networking, and spam, and it becomes pretty clear that the mismanaged cost to business of non-work-related Internet use is already bad and getting worse.

With the Olympic tirade about to start there will be a mix of impacts on internet use and the security around it.  Users in the city are being told to work from home with some companies we hear being instructed by officialdom to reduce their staff in the city during the game on period!  These staff working remotely at home on work provided machines will spend how much time really working?  Will they be distracted by the usual lures of the web, facebook, Hotmail, youtube etc – surely not!? 

Worse still will be those employees across the UK still at their office location who will be viewing the Olympic activities and news online, streaming video and live TV will become commonplace. What impact will this have on not only the productivity of those guilty parties, but also those around them whose bandwidth is being sucked away from them!

There are plenty of examples already, including employees wasting more than two hours a day on recreational computer activities (according to a survey fielded by AOL & Salary.com) and that, according to an IDC report, “30% – 40% of Internet use in the workplace is unrelated to business.”

Studies and surveys such as these typically focus only on lost productivity — and there’s no doubt that’s bad enough. But they rarely discuss the significant hidden financial impact of bandwidth wastage from these activities.

We have started to take bandwidth for granted as it’s become cheaper and more readily available. However, as the adoption of cloud-based solutions (like customer relations management tools) increases, it will be critical to ensure the user has a good experience with Web-based applications, with the speed of their ability to work unimpeded by bandwidth grabbers and slowdowns.
Social networkers are as much to blame as habitual gamers, sports fans, or file sharers: After ‘posting messages,’ the next two most common social network activities are uploading and downloading music and video content. Overall top bandwidth hogs reported include employees sending emails with large attachments, recreational Web surfing, listening to the radio over the Internet, music downloads, and streaming video over the Internet.

One rogue user in an office streaming large files can impact everyone else trying to work. Clearly, there’s a need to manage individual users’ bandwidth usage.
Perhaps by taking simple steps, such as giving users bandwidth allowances, admins can control the abuse. By blocking streaming media, allowing users to go to sites but without the ability to see streamed videos, bandwidth usage can be reduced dramatically. It may also be possible to block the downloads of certain file types or MIME types, such as Flash Video .flv files, unless the user has a legitimate business reason to view them.  And blocking some MIME types can even help prevent users being bamboozled into infecting their own computers by malicious advertisements.

The web has increasingly become a valuable business tool for research, information (how often do you check a route, traffic, customer information with no second thought to the reliance on this medium) and for cloud applications that are fundamental to the business.
Action needs to be taken by organisations now to get control back of this valuable tool and medium and to reduce the negatives it can bring in terms of time wasting, HR cases (facebook examples are rife) and security risks. With a younger generation entering our businesses, for whom spending their life on facebook, twitter and the web is the norm, better to get these policies and policing tools in place now before it becomes even more of a risk and hill to climb to introduce this change of culture and behaviour.
Employees need to understand where the line is drawn, ‘drive that internet car, but don’t speed, don’t drive dangerously and certainly don’t pick up strange hitch hikers along the way.’ It’s essential our internet workers are not wasting valuable work time, acting recklessly or going off road using work assets on work systems!

An example solution to this is easy in using Software-as-a-Service Web filtering, offering unique advantages that can now be brought into play. For example, bandwidth compression of all traffic from the cloud to your users browsers, and even the ability to block Web adverts at the gateway, may conserve this bandwidth resource. Knowing and controlling where and what people can do on the web is no longer an option, its becoming a necessity.

Over time, simple measures such as these can conserve a large amount of bandwidth and regain productive employee work time.  An employee spending 10 minutes an hour outside smoking is visible and you can choose to address it. An employee wasting such time on internet activities is invisible and even to them that time passes fast and unnoticeably and the internet is of more interest to more people than an activity such as smoking. Think of this as the hidden disease in your company and start to prevent it now.

While we all appreciate the privilege of using the Internet for personal purposes at work, a small number of rotten apples on your network can truly ruin the whole bunch. The Olympics will drain your resources, productivity and bandwidth for sure! Draconian measures are sure to hurt morale, so it’s a bit of a balancing act to find the right mix of measures that work. As the growth of cloud applications and hosted services continues, it will be more important than ever to keep these bandwidth hogs in check, lest the rest of the company suffer.

Top trends in cloud computing for SMEs

Top trends in cloud computing for SMEs

Ian Moyse, Workbooks Sales Director, Eurocloud UK Board Member& Cloud Industry Forum Governance Board Member

Following Gartner’s recent report on what it sees as the 5 key trends that will shape cloud computing strategies between now and 2015,  provides his perspective on the impact cloud computing will have on an SME audience.

Gartner’s trends tend to focus on the larger organisations, typically 5000 seats and above, yet in the UK, 99% of businesses are sub 250 employees and will have different requirements, benefits and considerations when looking to utilise a cloud platform. Many customers are still confused about what the ‘cloud’ is and what all the hype and terminology means to them in real terms. Having spent a great deal of time in discussions with such customers at events and meetings, I continue to find a lack of understanding and clarity past the surface level of the cloud being internet based. Most cannot explain SaaS, PaaS, IaaS, Private and public clouds, yet alone know where they might be utilised to benefit their business and its success.  For the average smaller business the expectations and advice needed around cloud are very different to those of the enterprise customer.

The top 5 cloud developments for these companies will be; 

§  Simplification of cloud services in terms of package and pricing to the mass market customer.

§  Standards and bodies will continue to grow in importance, providing customers a reference point to assist in their understanding and safe adoption of cloud platforms.

§  Increase in Cloud Aggregation Resellers, cloud specialists who will assist the smaller business with advice, support and even run their cloud IT for them.

§  More education – both in terms of certification and training available – to fulfil a growing requirement for cloud education and information.

§  New Cloud applications will appear without the brand name that smaller companies will find more affordable and palatable to adopt, having no corporate standards to overcome and less re-training costs or risks of an enterprise customer making the same change.

Cloud brings great benefit to the average size business, allowing the smaller business owner more choice and the ability to afford solutions that previously were only within the budgets of larger enterprise clients. Cloud platforms and services will also afford many smaller companies to compete more effectively with larger competitors and to enjoy growth against larger legacy competitors who are not nimble enough to change systems and approaches to benefit from today’s more effective and flexible cloud platforms.

To get the most out of the cloud, companies must perform diligence as they would when buying any other solution, asking the right questions and understanding and interpreting the answers to make an informed decision.

 10 key questions to ask before signing up with a cloud service provider:

§  What are the terms and conditions in the service level agreement (SLA)?

§  Are there penalties if a supplier fails to deliver and what are they?

§  Where is your data in the system stored? Is it in the UK, Europe, or the US?

§  Where is my failover data stored, if a primary system in my locale fails is my data stored in any other jurisdiction?

§  Who has access to my data?

§  What has the provider’s success rate been in the past?

§  Can they provide customer testimonials of similar size and scenario to yourself? Can you speak to these customers directly?

§  Who is going to support the services? Will it be their own staff or a third party?

§  Do they provide out of hours support? If so, what kind of support do you get?

§  How easily can I extract my data if I want to leave the service and in what format?

Employing Cloud

By Ian Moyse, Workbooks.com Sales Director, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

2012 is rumored as the tipping point for cloud. For the last four to five years, we have heard that cloud (Internet-delivered solutions) is about to go mainstream, however, this year it is not the hype, but real user benefits that are driving adoption

What do I mean by this. Well people are not going out looking for cloud-based solutions (“I want some cloud”), instead they are looking for a solution to a real problem. Some users are unknowingly using a cloud-based solution (either in their business or personal lives) and are quickly seeing the benefits. Take for example Dropbox, a free tool for sharing (large) files across devices seamlessly, easily and from anywhere, where users adopt it from a need that it solves and not because of the technology factor behind it or because of any cloud hype.

Cloud computing is expected to enjoy an adoption rate and growth of between 30 to 40 percent per year, every year for the next five years and its promise of substantial benefits will drive this adoption. . A 2012 customer study from Rise indicating that 94% of IT departments expect to expand their use of cloud in the next 12 months.

“Enterprises that embrace cloud computing reduce the amount of IT time and budget devoted to legacy systems and routine upgrades, which then increases the time and budget they have for more innovative projects. When IT innovation happens, business innovation is reached, which then supports job creation.” IDC Chief Research Officer John F. Gantz

The key benefits of cloud Include:

• Easier more flexible access in a world of consumerisation and BYOD (Bring Your Own Device),
• Increased resilience,
• Easier migration/implementation,
• Simplicity of use,
• Consistency across platforms ,
• Reduced cost of both implementation and on-going usage, and
• Innovation acceleration.

We still hear the downers on cloud – the news stories of gloom, fear and disdain. It was not so long ago that Internet shopping was placed in the same bucket, and yet this has become the norm and is continuing to enjoy compound growth and affect the traditional bricks-and-mortar retail arena.

There is plenty of hype on the ‘cloud’ and certainly plenty of discussion and content, and yet reports and audiences still show a need for education on the terms, benefits and realities of this growing form factor.  Top concerns of businesses in survey after survey on the cloud, continue to be security, data sovereignty and reliability. In a recent end user study from the Cloud Industry Forum 62% of companies using or planning to use cloud indicated Data Security was their prime concern. When it comes to individuals the top concern in the IT arena is job loss and reduction of individual value.

There is no doubt cloud is bringing change. With the Internet and technology, we have a generation of users demanding access to their applications from their iPhone, iPad, BlackBerry or Android devices. We have entered an era where infinite IT power and information is available to a user on the smallest of devices, on the move and at an affordable price. As devices get more powerful, the Internet faster, the demand and supply of cloud applications will skyrocket and the power in the hands of the user will be greater than we have ever delivered before. Expect the marriage between mobility and the cloud to continue to grow.

So with this growth of cloud comes a change in skill requirements and job opportunities. One of CRN’s top 10 cloud predictions for 2012 is a growth in demand for cloud jobs as validated by an article in CIO magazine in early 2012. Cloud computing is and will have a major impact on skills across business, with IT being the most logically effected it will also impose itself onto roles in marketing, support and business roles in general. The demand for cloud-based skills already is showing signs of exploding. A recent report from Wanted Analytics, reported that hiring for cloud computing expertise showed a growth of 61 percent year over year. The cloud market is growing at such a pace that the number of job postings is accelerating and yet the talent qualifying for these roles is marginal.

Cloud isn’t all overcast and according to IDC ‘Spending on public and private cloud services is predicted to generate almost 14 million jobs worldwide between 2011 and 2015. More than one-third of cloud-enabled jobs will occur in the communications and media, banking, and discrete manufacturing industries.’  “For most organizations, cloud computing should be a no-brainer, given its ability to increase IT innovation and flexibility, lower capital costs, and help generate revenues that are multiples of spending,” said John F. Gantz, chief research officer and senior vice president at IDC. The top three industries expected to generate the most jobs from cloud computing are communications and media (2.4 million), banking (1.4 million) and discrete manufacturing (1.3million).

Cloud offers opportunities for those that embrace the new form factor and self-educate and certify themselves for the needs of employers today and tomorrow. More education is needed in cloud across all sectors to enable businesses to understand and utilize this important new technology to its advantage.

CompTIA’s Cloud Essentials certification is an example option that enables employees of varying roles to validate their cloud knowledge, take online training and exam condition testing, and differentiate themselves in the competitive job market. John McGlinchey,Vice President, Europe & Middle East, CompTIA commented “We have had a demand from the user market for a training curriculum with testing to support this rapidly growing new form factor. The demand and adoption is outstripping the skill base and it is key that individuals and businesses recognise and address this shortfall, before it becomes a serious issue for all concerned.”

More education is needed in cloud across all sectors to enable businesses to understand and utilize this important new technology option to its advantage and this need for understanding stretches past simply the border of the IT department. Expect to see more cloud courses and exams providing the market with the required validations in this new cloudy world. Ignoring cloud is no longer an option, utilizing it to your advantage is!

A Cloudy World

By Ian Moyse, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

There has been a thunderstorm of growing noise surrounding Cloud Computing in the past 24 months. Vendors, analysts, journalists and membership groups have all rushed to cover the Cloud medium – although everyone seems to have their own opinion and differing definition of cloud computing. According to the most common definition, it is Internet-based computing where shared resources, software 

and information are supplied to users on demand, rather like a utility company would supply electricity, water or gas. The term is not new; vendors such as Salesforce.com have provided Cloud services in different guises for many years. Other players have been swift to get on board, including Microsoft, HP, IBM, Amazon and Google, to name but a few. Put simply, users now have the choice of a new way to consume computing power, applications and data. No longer is it necessary to buy software on a floppy disk or a CD. Instead, you can have immediacy of delivery through the Internet for an application you want now. Users have been educated into this way of working with iTunes and app stores, and they’ve come to expect a seamless link between their locally run application and data and information from the Internet – and at a very digestible and economic price point. Buying a robust, polished application or game for below £1 is now taken for granted.

As an average user you are also likely to be using cloud computing in the form of webmail, Flickr, YouTube, Facebook and a plethora of other services; storing what you would consider private information in the Cloud without knowing where it is in reality... or even caring. In effect, Cloud has become a very simple and trendy way of describing all things that occur outside the firewall whether it be on a corporate network or on your home PC. And Cloud computing is already helping to shape the way we digest IT both at home and in the workplace. It is simply a new ‘form factor’, a new way of delivering a solution to a customer. We have seen new form factors disrupting and changing many market sectors already. Think of Blockbuster Video, once the darling of the entertainment world and now struggling to survive against the new delivery factors of Netflix and LOVEFiLM. Tower Records, once a worldwide brand, has been put out of business by the ability for users to now purchase music faster and cheaper via iTunes and online music stores.

The same trends are occurring in computing. The extraordinary speed at which Cloud computing has come to dominate the landscape has caught many by surprise. None deny it is the Zeitgeist for 2010 when looking back at the past year. With bold press statements such as “Cloud computing will boost UK economy by £30bn a year” grabbing headlines, it’s no wonder it is at the centre of so much discussion and scepticism. With Cloud computing expected to enjoy an adoption rate and growth of between 30 to 40 per cent per year, every year for the next five years, vendors are rushing to launch and push their cloud offerings. From a customer point of view, it is obviously a good thing to have more choices – although you should be aware that in reality there is a wide range of maturity levels amongst vendors, with some of them taking their first steps and looking for their first few candidates for experimental purposes.

The major brands, Microsoft, Google, HP, etc are all endorsing cloud as key to their future (Microsoft recently announced the majority of its developers have been moved to its cloud platform), and in both business and at home it will certainly change the way we do so many things. Cloud computing offers substantial benefits including efficiencies, innovation acceleration, cost savings and greater computing power. No more 12-18 month upgrade cycles; huge IT burdens such as system or software updates are delivered automatically with cloud computing and both consumers, small and large organisations can now afford to get access to cutting-edge innovative solutions. Cloud computing also brings green benefits such as reducing carbon footprint and promoting sustainability by utilising computing power more efficiently.

But be warned... There will be some cloud negatives to go with all the positives. For example, with so much reliance on applications and data stored at the Internet level, what happens when you lose your Internet connection, can’t get a mobile 3G connection or the service itself isn’t available for a period? In all cases, due to circumstances outside your control, you cannot access your data, your photos or perform the action when and where you wanted. More worryingly, we have also seen a continued increase in threats coming from the Internet from spam, phishing (fake eBay, bank, etc. e-mails asking you to login in order to steal your details), viruses, spyware and scams. There was more malware on the internet in the last 18 months than the last 18 years combined. Never in the field of internet conflict has so much impact caused by so few to so many. The attackers have gone Cloud and are also utilising the great virtual computing power base to their advantage.

We are already starting to see malware targeting non-PC devices. It’s in its early stages, but it is inevitable we will see more targeting of smartphones, tablets and perhaps even Apple Macintosh as the data that users send to the Cloud becomes more valuable – and the wider range of applications used to access itgrows at a rapid rate. Today’s generation of users expect to be able to access their applications from their iPhone, iPad, BlackBerry or Android device, and they expect web-based applications and resources to be readily available to those devices. We are entering a time when seemingly infinite IT power and information is available to a user on the smallest of devices, on the move and at a price affordable to the average consumer. Looking back, who would have expected that in 2011 you could have a 59p application on your phone which could ‘listen’ to a music tune being played in a bar and in seconds, using the internet (accessing massive Cloud power to do the look up and recognition analysis), present to you the details of the track and a ‘click here’ to pay for immediate download of the song!

The chances are that Cloud will accelerate this affordable power still further. Just imagine where we will be in ten years time! With so much happening so fast, the pressure is on IT experts to not only deliver more innovation but also greater security to defend it. As devices get more powerful, the internet faster, the demand and supply of Cloud applications will sky rocket and the power in the hands of the user will be greater than we have ever delivered before.

Remember with great power, comes great responsibility and your responsibility is to protect the data, your ID and the information valuable to you. You would not go out and leave your front door open. Therefore, don’t leave your ‘virtual’ front door open when connecting to the internet and such powerful applications. By all means be a Cloud user, but be safe and be secure in doing so.

Never in the field of internet conflict was so much impact caused by so few to so many!

By Ian Moyse, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

With Christmas fast approaching, (lest we forget the shops have kindly put all the Christmas goods out in September and early October again!) we can expect the online attacks to increase as per their normal schedules. 

The internet has given the few the ability to cheaply and easily target the many, like we never saw before.  It fast became the marketers dream and changed the ways of targeted campaigns, we saw the rise of the spammer and now we live with sophisticated social engineering attacks hitting weekly if not daily. While the increases in incidents may indicate more intruders attacking, the reality is the majority of the increase is due to the growth of the Internet and its very nature.  The internet makes us all contactable and to a degree easily identifiable as we leave our electronic fingerprint as we go via social networking sites, sites visited, cookies, blog postings and tracking software we may have installed such as site loggers and search tool bar monitors. 

Users are more susceptible to the social engineering scam than ever before with the fakes looking like the genuine article, determining a real site from a fake is more and more difficult as its training users to not post too much information about themselves online. The growth in the Web and availability of inexpensive computers has lead to more insecure computers and more sophisticated and empowered hackers probing the Internet. With the web entrenched in our daily lives and social networking sites growing  faster pace than we have ever seen before the ability for someone to connect to vast volumes of people cheaply is upon us. With this great access comes greater threats. An incident nowadays can affect anything from a single computer to a range of host computers at hundreds of thousands of locations in a relatively short space of time. 

In moving from centralised computing to distributed, the business world has enabled the attacker to follow suit – to disperse and grow their attacks to volumes never envisaged before and to allow one individual to reach out to millions with scams, spyware and exploits. Never before in history has one individual with a lack of resource or funds been so empowered to use knowledge to the detriment of so many so quickly. We now see organized crime bringing together teams of  these “expert” attackers and funding them far past the threat of the lone geek backroom hacker/spammer.  The question is how long before we see a repeat of the growth of volume in spam for example in 2007 over 2006 when there was a 400% year over year growth.  Now we talk of the growth of malware, phishing,  backscatter as well as spam and the impact is in weeks or months rather than years. Is  there a newe type of scaled attack coming, is there a larger spyware spambot already laying dorment waiting for its home beacon to alarm it into action. No one can predict, but we can be sure with them monetry gain being made by these illegal means of attack there is no motivation for them to stop trying.

Consumerisation Driving Cloud Acceptance

By Ian Moyse, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

There has been a thunderstorm of growing noise surrounding Cloud Computing in the past 24 months. Vendors, analysts, journalists and membership groups have all rushed to cover the Cloud medium - although everyone seems to have their own opinion and differing definition of cloud computing. According to the most common definition, it is Internet-based computing where shared resources, software and information are supplied to users on demand, rather like a utility company would supply electricity, water or gas. The term is not new; vendors such as Salesforce.com have provided Cloud services in different guises for many years. Other players have been swift to get on board, including Microsoft, HP, IBM, Amazon and Google, to name but a few. Put simply, users now have the choice of a new way to consume computing power, applications and data. No longer is it necessary to buy software on a floppy disk or a CD. Instead, you can have immediacy of delivery through the Internet for an application you want now. Users have been educated into this way of working with iTunes and app stores, and they’ve come to expect a seamless link between their locally run application and data and information from the Internet - and at a very digestible and economic price point. Buying a robust, polished application or game for below £1 is now taken for granted.

As an average user you are also likely to be using cloud computing in the form of webmail, Flickr, YouTube, Facebook and a plethora of other services; storing what you would consider private information in the Cloud without knowing where it is in reality... or even caring.

In effect, Cloud has become a very simple and trendy way of describing all things that occur outside the firewall whether it be on a corporate network or on your home PC. Cloud computing is already helping to shape the way we digest IT both at home and in the workplace. It is simply a new ‘form factor’, a new way of delivering a solution to a customer. We have seen new form factors disrupting and changing many market sectors already. Think of Blockbuster Video, once the darling of the entertainment world and now struggling to survive against the new delivery factors of Netflix and LOVEFiLM. Tower Records, once a worldwide brand, has been put out of business by the ability for users to now purchase music faster and cheaper via iTunes and online music stores.

The same trends are occurring in computing. The extraordinary speed at which Cloud computing has come to dominate the landscape has caught many by surprise. None deny it is the Zeitgeist for 2010 when looking back at the past year. With bold press statements such as “Cloud computing will boost UK economy by £30bn a year” grabbing headlines, it’s no wonder it is at the centre of so much discussion and scepticism.

With Cloud computing expected to enjoy an adoption rate and growth of between 30 to 40 per cent per year, every year for the next five years, vendors are rushing to launch and push their cloud offerings. From a customer point of view, it is obviously a good thing to have more choices - although you should be aware that in reality there is a wide range of maturity levels amongst vendors, with some of them taking their first steps and looking for their first few candidates for experimental purposes. The major brands, Microsoft, Google, HP, etc are all endorsing cloud as key to their future (Microsoft recently announced the majority of its developers have been moved to its cloud platform), and in both business and at home it will certainly change the way we do so many things.

Cloud computing offers substantial benefits including efficiencies, innovation acceleration, cost savings and greater computing power. No more 12-18 month upgrade cycles; huge IT burdens such as system or software updates are delivered automatically with cloud computing and both consumers, small and large organisations can now afford to get access to cutting-edge innovative solutions. Cloud computing also brings green benefits such as reducing carbon footprint and promoting sustainability by utilising computing power more efficiently.

But be warned...
There will be some cloud negatives to go with all the positives. For example, with so much reliance on applications and data stored at the Internet level, what happens when you lose your Internet connection, can’t get a mobile 3G connection or the service itself isn’t available for a period? In all cases, due to circumstances outside your control, you cannot access your data, your photos or perform the action when and where you wanted.

More worryingly, we have also seen a continued increase in threats coming from the Internet from spam, phishing (fake eBay, bank, etc. e-mails asking you to login in order to steal your details), viruses, spyware and scams. There was more malware on the internet in the last 18 months than the last 18 years combined. Never in the field of internet conflict has so much impact caused by so few to so many. The attackers have gone Cloud and are also utilising the great virtual computing power base to their advantage. We are already starting to see malware targeting non-PC devices. It’s in its early stages, but it is inevitable we will see more targeting of smartphones, tablets and perhaps even Apple Macintosh as the data that users send to the Cloud becomes more valuable - and the wider range of applications used to access it grows at a rapid rate. With consumerisation today’s generation of users expect to be able to access their applications from their iPhone, iPad, BlackBerry or Android device, and they expect web-based applications and resources to be readily available to those devices. We are entering a time when seemingly infinite IT power and information is available to a user on the smallest of devices, on the move and at a price affordable to the average consumer.

Looking back, who would have expected that in 2011 you could have a 59p application on your phone which could ‘listen’ to a music tune being played in a bar and in seconds, using the internet (accessing massive Cloud power to do the look up and recognition analysis), present to you the details of the track and a ‘click here’ to pay for immediate download of the song! The chances are that Cloud will accelerate this affordable power still further. Just imagine where we will be in ten years time!

With so much happening so fast, the pressure is on IT experts to not only deliver more innovation but also greater security to defend it. As devices get more powerful, the internet faster, the demand and supply of Cloud applications will sky rocket and the power in the hands of the user will be greater than we have ever delivered before.

Remember with great power, comes great responsibility and your responsibility is to protect the data, your ID and the information valuable to you. You would not go out and leave your front door open. Therefore, don’t leave your ‘virtual’ front door open when connecting to the internet and such powerful applications. By all means be a Cloud user, but be safe and be secure in doing so.

CloudOnomics

By Ian Moyse, Cloud Industry Forum and Eurocloud Board Member

Moore’s Law back in 1965 predicted silicon power would double every two years. But what its creator, Gordon E. Moore, couldn’t have predicted was the dramatic economies of scale the cloud would eventually bring to all of our lives. For one, it’s helped lead to a drop in price for essentials like computing power and storage by making them more accessible. But also, it’s enabled conveniences no one ever would have imagined four or so decades ago.

Today we’re able to use a mobile device with massive power and local storage to locate and download from virtually anywhere in the world an application for as little as 59 pence. Think for example of Shazam, which identifies songs you can’t quite discern after it listens for just a few seconds. Leveraging its cloud database, Shazam also lets you buy and download the song via your smartphone. All of this – the convenience, the low cost, the power on the local device – is driven by the cloud.

The Cloud has not only driven down costs, but it’s helped increased our satisfaction with – and expectations of – our Internet experience. It’s enabled mobility and delivered immense computing power to anyone, anywhere at any time. The cloud has also driven the success of many vendors and will continue to do so as developers deliver applications that are faster to market and reach a wider commercial audience at a lower cost of delivery.

We should expect to see more changes in the size and delivery methods of the technologies we use –where very small files, programs or devices connect to the cloud where all of the benefits are stored. Such client/cloud configurations are a boon for consumerisation as our appetites for an always-connected, “iWant” lifestyle increase.

In 10 years on iPhone 14 and iPad 11, will we see applications that are free and pay 1p per use perhaps? Or will we see others employing new models that yet again change the way we digest and pay for computing power and information?

More changes to the Cloud economics that we won’t see coming are inevitable. Perhaps an update to Moore’s Law will be formed to hypothesize that the number of applications running the in the cloud will double every two years; based on today’s adoption and consumption rates, however, we’re more likely to see this being every two months

Is Your Head in The Clouds?

By Ian Moyse, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

There’s been a thunderstorm of growing noise surrounding cloud computing in the past 24 months. Vendors, analysts, journalists and membership groups have all rushed to cover the cloud medium, although everyone seems to have their own opinion and differing definition of cloud computing.  Similar to many new sectors of technology, the key is to separate the truth from the hype before making educated decisions on the right time to participate.

While still evolving and changing, cloud computing is here to stay. It promises a transformation – a move from capital intensive, high-cost, complex IT delivery methods to a simplified, resilient, predictable and a cost-efficient form factor.  As an end user organisation of different sizes, you need to consider where and when cloud may offer benefit and a positive edge to your business.

Cloud computing is a new concept of delivering computing resources, not a new technology. Services ranging from full business applications, security, data storage and processing through to Platforms as a Service (PaaS) are now available instantly in an on-demand commercial model. In this time of belt-tightening, this new economic model for computing is achieving rapid interest and adoption.

Cloud represents an IT service utility that enables organisations to deliver agile services at the right cost and the right service level; cloud computing offers the potential for efficiency, cost savings and innovation gains to governments, businesses and individual users alike. Wide-scale adoption and the full potential of cloud will come by giving users the confidence and by demonstrating the solid information security that it promises to deliver.

Computing is experiencing a powerful transformation across the world. Driven by innovations in software, hardware and network capacity, the traditional model of computing, where users operate software and hardware locally under their ownership, is being replaced by zero local infrastructure.  You can leverage a simple browser access point through to powerful applications and large amounts of data and information from anywhere at any time, and in a cost effective manner.

Cloud computing offers substantial benefits including efficiencies, innovation acceleration, cost savings and greater computing power.  No more 12-18 month upgrade cycles; as huge IT burden like system or software updates are now delivered automatically with cloud computing and both small and large organisations can now afford to get access to cutting-edge innovative solutions.  Cloud computing also brings green benefits such as reducing carbon footprint and promoting sustainability by utilising computing power more efficiently.

Cloud computing can refer to several different service types, including Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). SaaS is generally regarded as well suited to the delivery of standardised software applications and platforms, like email, CRM, accounting and payroll. The development of the SaaS business model has been rapid and it is now being used to provide high performance, resilient and secure applications across a range of company sizes and industries.  So when should you consider a cloud service and what should you look for in choosing a vendor partner?

Cloud or SaaS does not provide one-size-fits-all solutions, and not every application in the cloud will be right for your business. You should consider in what areas it makes sense to utilise the cloud.  Where can your organisation gain improvement in areas of business efficiency, resilience and cost reduction? Look to others in your sector and what they have done, and look for simplicity and obvious choices in your first cloud solution adoptions. Review your shortlisted vendors carefully and compare them across multiple areas but not just price. With cloud computing you need to ensure that you validate who you are dealing with, what their reputation is and the quality of service you will receive.

Things to consider when looking for a cloud service vendor:

•  Review your vendor and its financial viability – its profitability is an indication of its strength and stamina and reflects the strength of its business model and ability to execute as a long term supplier to your business.

•  Look at its technology (function/protection) and match it with your business requirements – look at the fundamentals such as safety and reliability first, as you would when buying a car, then consider the extras.

•  Study the roadmap and service enhancements your business will benefit from – what reputation does the vendor have for consistent delivery and innovation in the past few years?

•  Research the vendor’s reputation for support and service provision – how good are the SLAs (Service Level Agreements) and what is its capability to deliver results?  How big is the support team?  Are they located in your region, and are they employed directly by the vendor?

Ignoring the cloud or moving everything to it in a race are both perilous positions. Taking educated steps to the cloud will ensure you gain the benefits that it can bring and that you don’t end up in a technological storm.

With Great Power Comes Great Responsibility

By Ian Moyse, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member

The cloud delivery model gives vendors a great amount of power. It is easier to create, deploy, maintain and enhance a service than it has been at any other point in computing history. Just look at Facebook, which grew to 500 million members in a very short period of time. People readily share within it, many with a limited understanding of the potential risks to their private information.

The ability to make an enhancement and almost instantly put it into the customer’s hands is immensely powerful – and immensely dangerous. If you’re a software vendor and distribute software with a bug, the effect propagates slowly as people install the update. And often, you’ll hear about the problem and get a chance to fix it before many customers even become aware. With cloud technology, however, such mistakes instantly propagate to all users. Because of this ability to quickly affect a wide range of customers, the responsibility for a cloud vendor is greater than we have seen before.

As the industry rushes to capitalize on the cloud delivery model, users are faced with more and more choices, making it harder to distinguish between a robust, reputable vendor and a small, possibly risky, player. Selecting a safe bet vendor is critical. Many are software vendors that are just dipping their toes into cloud technology. But the cloud is a very different world, and there is a different approach and mindset to deliver upon.

It is up to customers and resellers to perform due diligence on cloud vendors so they can deliver success stories to their customers and business associates. As in any market, there are pros and cons and good and bad providers. Customers and resellers need to take the time to make educated decisions to discern the good from the bad, the safe from the risky. And cloud vendors need to invest in the expertise and solutions required to deliver the high quality of service customers expect.

The benefits of cloud technology far outweigh the potential risks, both in terms of power and quality of service. Smaller businesses and individual consumers can now access robust applications that were previously affordable only by larger firms. The risks can be mitigated by performing educated decisions and being diligent in your choices. There are plenty of options, and it is up to you to select a vendor who can responsibly manage the power of the cloud.

‘C’ LOUD

By Ian Moyse, Workbooks UK, Sales Director, Eurocloud UK Board Member and Cloud Industry Forum Governance Board Member 

The big C when it comes to Cloud for the Channel is Conflict. I have been presenting and visiting partners around Europe for the past several years and listening to the opinions and input from vendors, Vars, Resellers, MSP’s, ISP’s and a variety of channels by varying name definitions and one things for sure, the Cloud has certainly stimulated debate. 

Whether it be concern, nervousness, confusion or mistrust, a lot of negative feelings have been generated in the channel by the C word. And yet there also are a growing number of channel cloud players, either from the traditional space finding their feet in Cloud solutions or thoroughbred new-born channels who focus only cloud. Take a look at examples such as Cloudmore from Sweden, Outsourcery in the UK, Jamcracker out of the USA, SaaSplaza from the Netherlands and new entrant SaaSMax from the USA and  you quickly get a vision of a new opportunity that is presenting itself for a regeneration of the channels to market as we have known them. 

We also see traditional distributors building cloud divisions, look at Ingram and Tech Data, both strategizing around cloud and formulating aggregation strategies to keep  their hand in as much of the revenue we have known go through as product (software and hardware) sales are combining to be spent on single cloud solutions. 

Customers will buy cloud, not because of the term or the hype, but because of the business outcome and benefits it can bring, be they rapid turn it on availability, more resilience, more flexibility in a world of consumerisation and BYOD (Bring Your Own Device) or simply reduced cost of both implementation and on-going usage.  

It is therefore important that the channel between the vendors and the customer get to grips with cloud solutions, terminology and the value propositions they can bring and understand what they will need to adapt to in terms of selling, marketing, billing and their value to not only the customer in this new form factor, but also to the vendor. Shying away from this will leave the customer and vendor with no option but to both court and find each other. The more and longer cloud is resisted by the channel, the more pressure there will be on vendors who have heavily invested in cloud to push directly. 

As cloud solutions move towards more competitive and flexible billing their will of course be challenges for the traditional reseller approach, but these are not insurmountable if the adoption and adaption to these starts now. Leave it too far down the path and the transition will be painful and like jumping off a cliff, rather than going down a gentle gradient as the landscape changes. 

There are already plenty of examples of pure play cloud resellers, oft newly started by employees made redundant and deciding now is the time to make their own path.  They are growing fast with low cost overheads, no legacy renewals or worry about cannibalising existing business. Everything is upside to them and they are showing the example that cloud can be a reseller success and drive profitable revenue, different agreed, but why discount because of form factor and change. 

I still hear it asked often by Cloud Vendors, do we need a channel at all for cloud solutions and also occasionally this is coming from a person with Channel firmly in their job title, a worrying trend. A belief that the world has changed overnight, cloud can only be sold direct, there is no need for a channel . Yes in retail cloud has enamoured change, and consumers are changing buying patterns, particularly the young. But still there is a place for the brick and mortar retailer. The supermarkets are booming, they have taken on more ranges branching into videos, books, home appliances and even banking and insurance.  Being able to adapt is key to survival and surely us as an educated species is capable of doing this when it comes to Cloud.  

What we will see for sure is a change of the go to market landscape. Traditional resellers may find themselves having new competitors in this arena. It will not necessarily be one of their reseller peers bidding against them but perhaps a Managed Service Provider (MSP), an Internet Services Provider (ISP) or a telecoms reseller bidding cloud as part of their monthly billing solution set. 

The Telco and Xsp type go to market channels are expanding into cloud for many reasons. Key is the fact that they already have the billing models and customer relationships in place. They already have customers who they bill monthly for example for a range of services and much like with mobile phones where the market has expanded from the basic access contract to a variety of additional services such as TXT messaging, video download allowance, web browsing, roaming hotspot service etc  the providers are now seeking additional services which they can offer to their client relationships and billing cycles.  Contrary to this the IT market in general has been delivered on a supply and pay up front model historically. Cloud is changing the model to one where IT is delivered online in a periodic billing model and the value the channel brings is evolving. Telco’s as part of this have a large base of customer relationships to leverage, the infrastructure and funds to build out cloud services and the billing tools and relationships to handle what customers will expect. IT channels are going to have to adapt to this as they find new competition from the Telco and Xsp space. Also we are likely to see an increase in Communication providers (those provide telephony and the services and billing around this)  and theoretically anyone who has a large spread of customer billing relationships, perhaps we will even see cloud services being sold through surprising channels down the line such as the supermarkets (perhaps selling cloud units, storage or credits much like mobile phone credits today).  After all, go back 20 years and no one would have believed that you would be banking and insuring through this route to market. 

Cloud is here to stay, under whatever name you wish to call it (SaaS, Public, etc) and customers will increasingly become comfortable with its form factor and delivery and as this happens if you as a channel have not given them enough value to buy it though you, likelihood is they won’t.  Leverage your customer relationships now, talk to your clients about this new arena, educate yourself and work out the sweet spot for you and execute against it.